Last updated: 2025-12-23

By accessing or using this website and purchasing products from Vortex (“we”, “us”, “our”), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our website.

1) Eligibility

You must be at least the age of majority in your jurisdiction to use this site and place an order, or have permission from a legal guardian.

2) Products and Use Disclaimer

Vortex smart rings are consumer wellness products intended to provide general wellness insights only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease. Results and accuracy may vary by user, fit, activity, device compatibility, and environmental conditions.

3) Orders and Payment

All orders are subject to acceptance and availability. We may refuse or cancel an order for any reason, including suspected fraud, incorrect pricing, or stock limitations.

Prices are shown in the currency displayed on the website. Taxes, duties, and delivery charges (if applicable) are shown at checkout.

You agree to provide accurate billing and shipping information. You are responsible for any delays or losses caused by incorrect details provided during checkout.

4) Shipping and Delivery

Delivery timeframes are estimates and may vary due to courier operations, weather, public holidays, or other factors outside our control. Title and risk of loss pass to you upon delivery, unless required otherwise by applicable law.

5) Returns and Refunds

Returns and refunds are governed by our Returns & Refunds Policy. Refund requests must be made within the stated eligibility window and items must meet return conditions. If a return is refused due to ineligibility, the item may be sent back to you at your cost.

6) Warranty

Warranty claims are governed by our Warranty Policy. Warranty coverage applies only to manufacturing defects under normal use and does not cover misuse, accidental damage, unauthorized repairs, or excluded conditions stated in the Warranty Policy.

7) Product Care and Water Resistance

Water resistance ratings describe resistance under specific test conditions and can be affected by impact, wear, improper charging, heat/steam exposure, or chemical contact. Follow care instructions and avoid non-recommended water conditions, including high-pressure water and diving.

8) Promotions, Discounts, and Pricing Errors

Promotions and discount codes may be modified or ended at any time. If a pricing or product description error occurs, we reserve the right to correct it and cancel or refuse any affected order, even if the order has been confirmed.

9) Intellectual Property

All content on this website, including text, images, graphics, logos, product names, and design elements, is owned by or licensed to Vortex and is protected by intellectual property laws. You may not copy, reproduce, distribute, or exploit any content without our prior written permission.

10) User Conduct

You agree not to misuse the website, interfere with security features, attempt unauthorized access, transmit malicious code, or engage in activities that disrupt or harm the site or other users.

11) Limitation of Liability

To the maximum extent permitted by law, Vortex is not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our total liability for any claim related to a purchase will not exceed the amount you paid for the product.

Nothing in these Terms limits liability where it cannot be limited under applicable law.

12) Indemnification

You agree to indemnify and hold Vortex harmless from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

13) Privacy

Your use of the website is also subject to our Privacy Policy.

14) Changes to These Terms

We may update these Terms from time to time. Changes take effect when posted on this page. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15) Governing Law

These Terms are governed by the laws applicable in Pakistan, without regard to conflict of law principles.

16) Contact

For questions about these Terms, contact us:

Email: vortexpkofficial@gmail.com

WhatsApp: 03309999549