Warranty Policy — Vortex Smart Rings (Vortex Pulse & Vortex Core)

This Warranty Policy applies to all Vortex smart rings purchased from our official store.

1) Warranty Coverage Period

All Vortex smart rings include a 1-Year Limited Warranty starting from the date of delivery.

2) What This Warranty Covers

This warranty covers manufacturing defects under normal use, including:

Device not powering on / not charging due to a manufacturing issue

Defective charging contact or charging accessory (if included)

Sensor or internal hardware malfunction under normal wear

Display malfunction on Vortex Pulse (display variant only)

Abnormal performance caused by a verified manufacturing fault

If a defect is confirmed, we will provide repair or replacement (at our discretion).

3) What This Warranty Does NOT Cover

This warranty does not cover:

Normal wear and tear (scratches, discoloration, dents, cosmetic damage)

Damage caused by dropping, impact, bending, or pressure

Damage caused by misuse, negligence, or improper handling

Water damage caused by diving, high-pressure water, water jets, or non-recommended use

Damage caused by exposure to harsh chemicals (bleach, strong cleaners, perfumes directly on the ring)

Damage caused by heat/steam environments (sauna/steam rooms)

Damage caused by unauthorized repairs, modifications, or opening the device

Battery performance reduction over time (battery capacity naturally decreases with use)

Issues caused by phone compatibility, third-party apps, OS updates, or incorrect app setup

Lost or stolen items

4) Water Resistance Note (5 ATM)

Vortex smart rings are 5 ATM water resistant for everyday water exposure such as handwashing, rain, showering, and swimming.

This warranty does not cover damage caused by:

Diving or deep-water use

High-pressure water (pressure sprays / water jets)

Water exposure combined with heat/steam (sauna/steam rooms)

5) How to Claim Warranty

To request a warranty claim, contact us with:

Your order number

Your name and phone number

A clear description of the issue

Clear photos/videos showing the problem

The ring’s condition and charging setup (if charging-related)

Contact Support

Email: vortexpkofficial@gmail.com

WhatsApp: 03309999549

Hours: Mon–Sat, 10 AM – 7 PM (PKT)

6) Warranty Inspection & Resolution

All claims are subject to inspection and verification.

If approved, we will provide repair or replacement (our choice).

If the issue is not covered, we will inform you and may offer a paid repair/replacement option if available.

7) Important Notes

Keep your order confirmation as proof of purchase.

Warranty is valid for purchases made through our official store only.

Warranty applies only to the original purchaser and is not transferable.

By purchasing and using a Vortex smart ring, you agree to the terms of this Warranty Policy.